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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Applying for motorbike finance usually involves more than choosing a bike and requesting a loan amount. Australian lenders may assess your identity, income, expenses, credit history, employment, residency status and motorcycle details before deciding whether to offer finance. - read more
Thinking about hitting Australia's open roads on your dream motorcycle? Getting the right loan is a crucial first step. That's why understanding motorcycle loan pre-qualification is essential for anyone considering financing their next ride. Pre-qualification gives you a clear idea of what you can borrow and sets realistic expectations. - read more
Dreaming of hitting the open road on a brand-new motorcycle? Financing your motorcycle in Australia comes with several options to suit different needs and budgets. With the right loan, you can make your dream bike more accessible. However, choosing the right loan is crucial to ensure it aligns with your financial situation. - read more
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The Reserve Bank of Australia's latest meeting minutes have added more detail to the rate outlook following its August decision to leave the cash rate unchanged. For motorcycle buyers, the message is less about a sudden shift in borrowing costs and more about patience, preparation and realistic budgeting. - read more
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Equity Release: A way for homeowners to release cash from the value of their home, either as a lump sum or in installments, while still living in the property.
